1. Documents list needed to proceed with the claim:

- Damage report (original copy)
- Form submitted to the Lost and Found office (download the forms here)
- Original identification label for the luggage
- Copy of the airline ticket (boarding pass, e-ticket, booking, etc.)

If you have all these documents, you are ready to be supported by our customer service for luggage assistance.

2. Complete the following Module to proceed to the repair or replacement’s practice of your baggage:


Flight details:

Personal information:

Baggage information:

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3. Fill out the Lost & Found form of your company:

Click here and download the module